VALUE-BASED MANAGEMENT

The Ideal Manager

It is being a good, effective, and humanistic manager with a holistic management style. Understand and implement the seven golden facet of a true manager. An ideal manager needs to exhibit exemplary behavior on and off the job to command respect.

Inspirational Leadership

Good and positive character is the hallmark of a true leader. The character is reflected as an ‘individual character’ through human values and principles in life; and as a ‘national character’ – through their contribution to the society and nation at large. This holistic approach to leadership is achieved by dwelling into the five golden characteristics of a leader.

Art of Motivation

Every human being is unique enough to be motivated by a variety of reasons. True motivation comes only when there is feeling of belongingness and accepted sense of commitment to the higher goal or purpose.

Time Management

True time management is self-management. As you start learning about yourself and managing yourself better, you will find yourself to be a better with time too. It is an art of setting priorities, aligning resources and channelizing energy in the right direction. It is the secret of managing 24 hours and allocating the task to time.

Cultural Communication

Expressing ourselves through various verbal and non-verbal means is referred to as communication. True communication happens when the message with the intended feelings and purpose is accepted & understood by the receiver in the same manner. For this to happen, knowledge and understanding of the cultures and customs of the both the parties becomes essential. Technology has propelled the world into a one big global village. Hence, for an effective and real communication understanding human beings with their cultural backdrop is the critical need of the hour.

Spirituality at Work

Acknowledging three crucial facets of human beings- Body, Mind and Soul for creating, developing and implementing the business processes. The essence of building a unified team and cohesive work environment and prosperous future is the realization of the ‘spirit’ behind all endeavors.

Personality Development

Developing and enriching the inner self is true personality. It is that growth which reflects in the outward appearances and conduct. The appropriate attire and presentation, as per culture, place and customs does play an important role in growth and development.

Team Building

Every activity performed is influenced, impacted and sustained with the help of many, either directly or indirectly. The sense of unity in direction, common goal, mutual help, and group benefit builds a good and healthy team environment. Accepting and acknowledging each other as ‘human beings’ through proper conduct is the key to ‘team building’ process.

Social Responsibility

To acquire a positive public persona, every business should acknowledge the important role of society in the growth and sustenance of the business. This feeling of gratitude is vital for the longevity and growth of any organization.

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PROFESSIONAL SKILLS TRAINING

From Salesperson/Executive to Sales Consultant

Introducing the changing trends of sales; new approach to sales and customer service; moving from earning a sale to earning a customer; Process improvement from meet and greet to sales to after sales service.

From Recruiter to Career Consultant

Art and science of career management. This is a next generation approach to recruiting. The professional learns to identify the ‘jobseeker’, and not just find a job for them but to guide and help in building their career. This new look at ‘head-hunting’ aims to elevate the recruiter to the position of a career consultant.

Customer Service

Any kind of business thrives on the satisfaction of the customer. Today customer service has evolved to be a science, having methodologies and processes and also an art with a major scope of ‘human element’. The scope of this topic which starts with pre-sale to post sales service has expanded to the customer retention protocols.

Presentation Tools

In the present scenario everyone has to be familiar and equipped with certain tools to deal with challenges of business and life. With the changing time and the geographical expansion these tools need to be updated and customized appropriately.

Phone Etiquette – The tone, the appropriate greetings, the length of the conversation, the pitch and the closing are some of the important points to note while dealing on the phone.
Email Etiquette – In the world of internet we have a new ‘net language’. This language does get influenced by the culture of the land. It is important to note the various do’s and don’ts of net lingo.
Personal Grooming – Looks matter! It is considered respectful and knowledgeable to be appropriately presentable for the occasion. It is helpful to keep few tips handy.
Public Speaking – An art and science of communicating with groups. Not only the content but the convictions behind the words make huge difference in public speaking. It is important to be aware of the impact body language and the audio visual has on the audience.

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INSPIRATIONAL MANAGEMENT

Ethos & Values in Business

It is the values which guide and lead the businesses to achieve their set goals. Diversion from this fact leads to degradation of not only of the individual and the business but also the society and nation at large.

Gratitude

The very essence of a human being— a quality which is the basis for commitment, quality, dedication, retention, and productivity. Everyone in the organizational chain needs to understand and acknowledge the importance of gratitude. It has never been more important than now to acknowledge and understand the importance of being ‘thankful’— for even the smaller things in life.

Self-Actualization

The sense of fulfillment and satisfaction is often misunderstood as the stage to be aspired for at the end of one’s career. This attitude not only makes the present better but lets the growth and future approached in a most fulfilling manner. (Satisfaction of conscience)

Awareness of Limits

The strength of a person is by knowing his/her weakness. Understanding and abiding by our innate limits and recognizing the gift of limitations is the sign of success.

Happiness

This is our core nature or the force which drives the activity, which fills the activity and which is also found at the end of each activity. There are four golden sheaths that need to be unveiled to arrive at fountain of ‘joy’. It is important to understand that happiness is not to be chased but it is to be realized as part of our being. We don’t need to become happy but to know that we are ‘happiness’ itself.

Smile

“When you can smile at yourself, you have grown.” It is infectious and helps in creating a healthy and motivated environment. A person with a smile is found to be more trusting, motivating and a team player. Power of a smile can be seen in various fields, like sales, communication, personal interactions, motivation and much more.

Ceiling on Desires

This is a tool to recognize, prioritize and accomplish the goals and ambitions in the right perspective. It helps in eliminating unwanted and/or distractive desires and assist channelize the energy and resources towards positive and constructive goals.

Defining Success

We want and chase success in the belief that success would deliver happiness. Many times the last for long happiness of success does not seem to and we are back to chasing success in some other form. What is true success? Who can be called truly successful?

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ETHICAL DECISION MAKING

Conscience vs. Thought

How do we be sure that the decision we make is after a due process of discrimination and not just an evaluation of thoughts. How do we differentiate a random thought from the inner voice? Do we really need to worry about this distinction?

Right vs. Right

Everyone acts as per ones justification. Today the challenge is not ‘Right Vs Wrong’ but ‘Right Vs Right’ as every act is justified by the doer given his/her circumstances. What is right for one may not be right for another. Then whose right is right? What determines what is right? Is an act permissible just because it is right? Do we also need to validate the ‘right act’ before acting on it?

Arrogance vs. Self-confidence

It is important for a manager or a leader to have and exhibit self-confidence. Nevertheless it is important to understand and acknowledge the attributes of self-confidence. As much as the self-confidence is most desired, arrogance indicates decline and mismanagement.

Quality vs. Quantity

In the chase of expansion and growth the discussion between quality & quantity is very important. What are the factors to be considered in deciding between these 2 important parameters? Can any one of them be compromised and to what extent?